Assists with all support cases during periods of heavy volume.Acts as a Tier 2 escalation point for advanced customer issues.
Technical Support Engineer provides support for ScienceLogic’s entire product suite. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering outstanding support and cutting-edge technology solutions for hybrid cloud network monitoring. The Customer Success team is composed of groups of highly intelligent and innovative Technical Support Engineers and Customer Success Managers who are dedicated to delivering a customer experience second to none. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. Our Technical Support Engineers possess excellent knowledge of systems, network and application monitoring tools along with the drive to rapidly learn the newest technologies. ScienceLogic is looking for a Technical Support Engineer (TSE) to provide high quality, enterprise level, technical support on ScienceLogic products for our customers, partners and other ScienceLogic team members.
*This position can be remote within the US*
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